Following the installation and implementation, Orion’s Customer Support Specialists will perform ongoing customer service and technical support to your users. Our remote diagnostic systems are often able to detect and resolve problems immediately. In addition, you will receive:
- On-going access to clinical and technical professionals via our toll free 800 number, emails or Website via www.MyAccuCare.com for questions or problem resolution
- Real-time on-line support via phone conferencing (and web) for product orientation, demonstrations and user assistance
- Free access to online tutorials and videos to assist with training and orientation
- Periodic notices via email or phone with AccuCare Web user tips or upcoming product features
In partnership with NAADAC (National Association for Addiction Professionals), Orion Healthcare Technology offers FREE continuing education credits to our customers who participate in the online webinars.
Success Stories & Case Studies
Orion Healthcare Technology, Inc. was awarded a contract with the State of Nebraska Department of Health and Human Services (DHHS) Division of Behavioral Health (DBH) to provide a custom built, centralized data system (CDS) to provide a tool for both the State and its providers to reduce duplicate data entry, streamline workflow and improve quality […]Read Full Case Study