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COVID-19 Statement from Orion

To our loyal customers and the healthcare field:

As COVID-19 makes its way across the globe, it’s affecting our communities including the addictions, mental health and substance use disorder community. As we continue to monitor Coronavirus (COVID-19) developments closely, I wanted to take this opportunity to keep you posted on our developments concerning COVID-19 for business continuity and the future of telehealth with AccuCare.

Business Continuity

We implemented our business continuity plans to maintain a safe work environment for our staff while also ensuring our operations run as smooth and effectively as possible for our customers. Some of those actions include:

  • We have ensured that our staff can work from home as needed, in order to prevent the spread of any illnesses, so we can continue to operate smoothly
  • Help Desk (Tier 1) and Tier 2 support are capable of working remotely, allowing us to provide uninterrupted customer support to those in need
  • Our AccuCare servers continue to provide secure and fully backed up access to your system
  • We ask that you continue to use our support ticketing system (via www.myaccucare.com or email support@orionhealthcare.com) to submit your issues, or call us at 800.324.7966

Telehealth and AccuCare EHR

In addition to our support and operations, we have escalated our efforts in adding a Telehealth component to work with our AccuCare EHR System. We understand the need for this feature and how valuable this can be, especially with the current health crisis the world is facing. With that said, we are working diligently with our development team and several partners, to provide a telehealth feature that can work with our AccuCare System along with an implementation guide to help you get started. Stay tuned.

Thank you again for your continued support. We appreciate what you do for the field, and we will continue to use every effort to deliver uninterrupted services to all of our customers. We hope you, your staff, your clients and your families, remain safe and healthy through this time.

Sincerely,

Sandra A Jones

President, Orion Healthcare Technology, Inc.

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